Return Policy

  • All perishable items can be returned within 24 hours of purchase and non-perishable items within 2-3 working days.
  • Items can be returned only if the state and condition are the same as it was originally. This includes that the packaging,tags and accessories it came with are not to be tampered with unnecessarily, damaged,altered or used.
  • A proof of purchase should be made available as an evidence by the buyer.This includes a receipt or order confirmation to initiate return.Ensure relevant documentation is well kept and handy in case they need to return an item arises.
  • Ensure to check the return policy instructions on how to return an item on the could involve mailing the item back,or using a specific courier service.
  • A buyer could be eligible for a refund or exchange,or we could offer store credit instead of cash refund. This is dependent on the condition of item,nature of item or type of item.
  • Certain items such as final sales or clearance items may not be eligible for a return or exchange.
  • After an item have been returned and the need for a refund arises,buyer has to wait for a 7-14 working days duration to get a refund.
  • After signing up on our website always ensure you read the return policy thoroughly.

How to Return a Product and get Refund on Orchidroad.

Return your Item(s) on OrchidRoad with 5 easy ways

  • Select the number of items you wish to return, the reason of the return and give us more details to help us identify the issue with the product
  • Choose your ideal return process : Return the item yourself to one of our eligible drop-off stations or let us handle it by picking-up the item from you
  • Login and go to ORDERS Then click on the order of the item(s) you wish to return
  • Select your preferred refund method
  • Check your information and submit your return request